Privacy Policy

Last updated: October 9th, 2026

Thank you for taking the time to read our privacy policy. At StartHub (“StartHub”, “we”, or “us”), your privacy is of the utmost importance. We want you to be fully informed about our privacy and data practices, the information we collect, how it is used, disclosed, and protected, and the choices you have with it.

StartHub Privacy Policy

This policy is intended for our entrepreneurship ecosystem of startup company founders, educators, investors, advisors, vendors, and others (collectively, our “Participants”) interested in our startup-related professional Services, which includes all aspects of our website, our virtual and in-person events, and use of information collected through third party relationships (collectively, the “Services”).

1. PERSONAL INFORMATION WE COLLECT
2. HOW WE USE PERSONAL INFORMATION
3. HOW WE DISCLOSE PERSONAL INFORMATION
4. PRIVACY CHOICES
5. COOKIES AND OTHER TRACKING TECHNOLOGIES
6. SMS/TEXT MESSAGING
7. SECURITY
8. RETENTION
9. U.S. STATE-SPECIFIC NOTICE
10. EEA/UK NOTICE
11. CHILDREN’S PRIVACY
12. THIRD-PARTY LINKS
13. CHANGES TO THIS PRIVACY POLICY
14. CONTACT US

1. PERSONAL INFORMATION WE COLLECT

Participant Personal Information We Directly Collect:

In order to operate our website or serve our Participants, StartHub will collect various information, including:

• Account registration or inquiry information including your name, role or title, company email, company name, company website URL, social media profile information.
• Registration information associated with newsletters, events, workshops, seminars, webinars, or tutorials.
• Scheduling information associated with any direct conversations with tutors, mentors, or others in our Participant network.
• Engaging with requests from any of our affiliated or incentive-based business partners, including professional services, technology or business development/management services.
• Correspondence, which may include any personal information provided during email correspondence or inquiry forms.
• Billing, payment and administrative finance information.
• Information about visitors to our website and how our Participants use our Services, including time spent on our website, behavioral activity, and metadata associated with software interactions. Please see ‘Cookies and Other Tracking Technologies’ below for more information.
• Applications for employment, including any associated information such as education, role, title, employers, certifications and credentials, and references.

Personal Information Our Participants Provide Through Our Services:

When our Participants use our Services, they may enable StartHub to process various types of personal information on their existing community of co-founders, investors, and mentors, (“Community Members”). Below, we provide a list of the commonly processed personal information of Community Members. Please note, the below list is not exhaustive of all personal information, and is intended to serve as a sample set.

• Contact information such as name, email address, phone, and postal address.
• Professional information such as education, role, title, employers, certifications and credentials, and references.
• Social media reference information, such as handles, profiles, and associating statements or posts.
• Proprietary information about Participant relationships, including historical transactions, engagements, communications, and notes about correspondence.

We may also receive personal information from third party data services, such as name, title, email, phone, or other addressable information in order for us to solicit them to become potential Participants.

2. HOW WE USE PERSONAL INFORMATION

Subject to the terms of this privacy policy and our client agreements, we may use personal information for the following purposes:

• To provide our Services, including:
  • Identifying and engaging with prospective and current Participants. Please note, phone numbers will not be displayed publicly, but will only be used for StartHub internal purposes.
  • Creating compelling and relevant content for training, awareness, communications and marketing outreach.
  • Measuring marketing, advertising, sales, and communications performance.
• Participant support, including email, phone, and chat.
• To improve our Services, for example, we may modify our website user interface based on user behavior or create predictive models for future advertising or marketing campaigns.
• To authenticate, verify or otherwise ensure compliance with Participant written instructions or to mitigate the risk of fraud.
• Aggregated or anonymous information about the various types of information, integrations, metadata, and performance metrics to ensure our Services are serving their intended purposes and for product improvements.
• For any legal purpose necessary, including IP protection, or if StartHub is required to process information as a result of a court order or other legal or regulatory proceeding.

Analytics and Account Measurement

We use Google Analytics and our own first-party analytics to understand how people use StartHub, find problems, and improve our programs and website.

When you create an account and analytics is permitted, we may send your StartHub account ID to Google Analytics. We do not send your name or email address to Google Analytics. Sending the account ID lets us measure activity consistently, for example across devices or before and after you sign in. Google processes this information under its own privacy policy.

You can turn off analytics at any time by visiting the public StartHub website (opens in new tab) and selecting Cookie settings in its footer. See our Cookie Policy for details.

How We Connect Your Activity to Your Account

When marketing is permitted, we connect your activity on StartHub with your account and email address in our internal marketing and customer-management systems. This includes:

• Pages and programs you viewed.
• Actions such as signing up or starting checkout.
• How you first found us, such as the website or ad campaign that referred you.

This can include activity from the same browser before you created an account or signed in.

We use this information to understand your interests and to personalize our communications, as described below. In the United States, marketing is on by default unless you turn it off in Cookie settings or your browser sends a Global Privacy Control (GPC) signal. Elsewhere, including the European Economic Area, United Kingdom, Switzerland, and Quebec, we only do this with your consent. Signing out disconnects this tracking from your account. Turning off marketing stops new activity from being linked, but does not delete information we already hold. To request deletion, contact us (see Privacy Choices above).

Personalized Outreach by Email, Phone, SMS, and WhatsApp

We may contact you about StartHub programs, events, and offers by email, phone call, text message (SMS), and WhatsApp. We personalize these messages using the information you gave us, such as through forms, signup, or calls with our team, together with your activity on StartHub. For example, a message may mention a program you viewed.

We send marketing text messages, WhatsApp messages, and calls only where you have agreed to receive them or as otherwise permitted by law. Message and data rates may apply. You can stop at any time:

• Text messages: reply STOP. Reply HELP for help.
• WhatsApp: reply STOP or block our business number.
• Phone calls: tell the caller you don’t want further calls.
• Email: use the unsubscribe link in any marketing email.
• Any channel: email support@starthub.academy.

We will still send messages needed to provide our services, such as account, payment, and course-access messages.

No mobile information will be shared with third parties or affiliates for their own marketing or promotional purposes. Text message opt-in data and consent will not be shared with any third parties. We may use service providers to deliver messages on our behalf; they may use your information only to provide that service.

Advertising with Meta

We share information with Meta Platforms (Facebook and Instagram) to measure our advertising, attribute signups and purchases to our ads, and show ads to people who may be interested in StartHub. We do this in three ways:

• Meta Pixel. A tool on our website that reports events from your browser, such as page views, signups, leads, checkout starts, and purchases.
• Meta Conversions API. Our servers send similar events directly to Meta. These events may include:
  • Your email address in hashed (scrambled) form
  • An event or payment identifier
  • Meta browser identifiers
  • Your IP address
  • Browser details
  • The page address
  • For purchases, the amount and currency

Hashing makes your email harder to read, but it is not anonymous. Meta uses this information to match events to Meta accounts.

• Customer lists. We may upload contact information in hashed form to Meta. We use these lists to create Custom Audiences and lookalike audiences, to exclude existing customers from ads, and to measure results.

Meta handles this information under its own privacy policy. To opt out:

• Website tracking: turn off marketing in Cookie settings, or use a browser that sends a Global Privacy Control signal. This stops the Meta Pixel and the server events tied to that browser.
• Customer-list uploads: email support@starthub.academy and we will exclude you from future uploads and remove you from audiences we have already uploaded.
• Ads you see on Meta: use the ad preferences in your Facebook or Instagram settings.

We do not sell personal information for money. Under some U.S. state privacy laws, sharing information with Meta for advertising may be considered “sharing” or “targeted advertising.” You can opt out using the options above, and we honor Global Privacy Control signals as a request to opt out.

Legal Bases (European Economic Area, United Kingdom, and Switzerland)

If you are in these regions, we rely on the following legal bases for the activities above:

• Consent: for analytics and marketing cookies, connecting your activity to your account for marketing, sharing data with Meta for advertising, and marketing by text message, WhatsApp, and phone. You can withdraw consent at any time without affecting earlier processing.
• Legitimate interests: for email marketing to existing customers about similar StartHub programs, where the law allows it. You can object at any time, and we will stop.
• Contract: for messages needed to provide the services you signed up for.

You have the right to object to direct marketing at any time, including profiling for that purpose.

3. HOW WE DISCLOSE PERSONAL INFORMATION

Our Services may synchronize our Participant information with external services, software, data or social applications, which may include the transfer of personal information. Some of the types of applications are:

• Cloud Or Other Storage Services.
• Virtual and In-Person Meeting and Events.
• Content Management.
• Participant/Customer Support.
• Customer Relationship Management.
• Call Centers.
• Email Service Providers.
• Digital and Offline Advertising Services, including Social Media such as LinkedIn.

Subject to client agreements, we may disclose Participants information in order to:

• Protect the legal rights of our company, our employees, our agents, and our affiliates.
• Protect the safety and security of those who access and use our Services.
• Detect and protect against fraud.
• Comply with law or legal process.
• Complete a legal transaction related to the sale of our business or any assets.

StartHub may disclose aggregate or anonymous information for any purpose. This means that the information we disclose does not identify specific individuals, or is combined with other data to protect your privacy.

4. PRIVACY CHOICES

With respect to our Services, we provide our Participants with the right to exercise the following choices with our use of your personal information:

• Access the personal information we maintain about you.
• Delete the personal information we maintain about you. Please note that we reserve the right to retain any information necessary to comply with our legal obligations, including financial reporting.
• Correct inaccurate personal information we maintain about you.
• Opt out of certain uses of your personal information, notably:
  • Marketing Emails: To opt out of marketing e-mail communications, you may click the ‘unsubscribe’ link in the marketing emails.
  • SMS: If you opt in to receive text messages from StartHub, you may opt out at any time by replying ‘STOP,’ or get help by replying ‘HELP.’ See Section 6 (SMS/Text Messaging) below for details on the information we collect and how we use it.
  • Tailored advertising using cookies: Refer to our list of advertising services below for company-specific choices, or visit http://optout.aboutads.info (opens in new tab) to exercise an industry-wide opt-out. In addition, you may reject or delete cookies through your browser settings.

You can exercise these rights by contacting us at privacy@Starthub.academy.

5. COOKIES AND OTHER TRACKING TECHNOLOGIES

Like many companies, we use cookies, pixels, and other tracking technologies to collect information about your browsing activities, your interactions with our websites or emails, and to serve tailored ads on other websites. There are a number of ways to opt out of having your online activity and device data collected through these Services for our advertising purposes, which we summarize below.

• Tailored advertising using your email address. If StartHub has collected your email address, it may be used for tailored advertising on other websites, including through social media such as LinkedIn. To opt out of this use, please email us at privacy@Starthub.academy.
• Blocking Cookies In Your Browser. Most browsers let you remove or reject cookies, including cookies used for interest-based advertising. To do this, follow the instructions in your browser settings. Many browsers accept cookies by default until you change your settings. For more information about cookies, including how to see what cookies have been set on your device and how to manage and delete them, visit www.allaboutcookies.org (opens in new tab).
• Advertising Industry Opt-Out Tools. You can also use these opt-out options to limit use of your information for interest-based advertising online or in apps by visiting http://optout.aboutads.info (opens in new tab) or http://youradchoices.eu (opens in new tab) for EU visitors.
• With Each of Our Vendors Individually. The following advertising or marketing service partners offer opt-out features that let you opt-out of use of your information for interest-based advertising or profiling:

Please note that because these opt-out mechanisms are specific to the device or browser on which they are exercised, you will need to opt out on every browser and device that you use.

6. SMS/TEXT MESSAGING

If you opt in to receive text messages from StartHub Academy Inc., we collect your mobile phone number and consent record to send you messages about our programs, offers, and your account. Message frequency varies. Msg & data rates may apply. You can opt out at any time by replying STOP, or get help by replying HELP.

We do not sell, rent, or share mobile phone numbers or SMS opt-in consent data with third parties or affiliates for their marketing or promotional purposes. We share this information only with service providers (such as our messaging provider) solely to deliver messages on our behalf.

7. SECURITY

We maintain reasonable safeguards to protect against unauthorized access, use, modification, and disclosure of personal information in our custody and control. Despite our efforts, we cannot guarantee that unauthorized access or use will never occur. It is important that you take steps to keep your information safe and secure. Choose an account password that is hard for others to guess and don’t reveal it to third parties. If you use a shared public computer, do not opt to have your login ID or password remembered and be sure to log out of your account when you finish.

8. RETENTION

We will retain Participant personal information according to the terms of our written agreements, and then for a minimum of five years in accordance with our Participant retention policy.

9. U.S. STATE-SPECIFIC NOTICE

Certain U.S. states have enacted comprehensive privacy laws that create additional privacy obligations for businesses and provide their residents with additional privacy rights. While most of these privacy rights are associated with our Services, the following may apply to our website and Business Services;

Additional Privacy Rights:

In addition to the rights granted above, if you are a resident of a state with enhanced privacy rights, you may also have the right to:

• Opt out of the “sale” or “share” of your personal information for the purpose of cross-context behavioral or targeted advertising. Please visit our ‘Cookies and Other Tracking Technologies’ section above to exercise your rights. StartHub does not ‘sell’ any personal information associated with our Participants other than through the use of Cookies as referenced above.

Advertising-Related Cookies and Tracking Technologies

• Google – Google Advertising Opt Out (opens in new tab)
• LinkedIn – LinkedIn Advertising Opt-Out (opens in new tab)
• Meta (Facebook/Instagram) – Meta Advertising Preferences (opens in new tab)
• Tiktok – Tiktok Advertising Preferences (opens in new tab)
• Opt out of profiling or automated decision making. StartHub currently does not engage in any activities that would require enabling such a choice at this time.
• Sensitive Personal Information. StartHub does not collect or ‘sell’ sensitive personal information associated with our Services.

Appeal:

If we deny your privacy request, you may appeal that decision by emailing us at privacy@Starthub.academy. If you are still unsatisfied with our response, you have the right to file a complaint with your state attorney general.

10. EEA/UK NOTICE

The European Economic Area (“EEA”) and the United Kingdom (“UK”) have each enacted privacy laws. The European Union’s (“EU”) and the UK’s General Data Protection Regulation (collectively, the “GDPR”) create additional privacy obligations for ‘Controllers’ of personal data and provide EU and UK residents with additional privacy rights.

Legal Basis:

Under the GDPR, we process personal data under the following legal bases.

Controller Designation:

Under the GDPR, we are designated as a ‘Controller’ of our Participant’s personal data.

Cross-Border Data Transfers:

All StartHub personal data is stored in the United States. As such, if you are a resident of the EEA, UK, or Switzerland, we may transfer to, and store the data we collect about you, to countries other than the country in which the data was originally collected, including the United States. Those countries may not have equivalent data protection laws as the country in which you provided the data. When we transfer your data to other countries, we will protect the data as described in this Privacy Policy and comply with applicable legal requirements providing adequate protection for the transfer of data to countries outside the EEA, UK, and Switzerland.

We rely on Standard Contractual Clauses (“SCCs”) for the transfer of personal data to countries that have not received an applicable adequacy decision, as well as the UK’s ‘International Data Transfer Addendum’ to the SCCs.

For more information on cross-border transfers of your Personal Data or the appropriate safeguards in place, please contact us at privacy@starthub.academy.

Additional Rights for UK or European Economic Area Residents:

In addition to the rights granted above, if you are a UK or EEA resident, the GDPR grants you the right to lodge a complaint against us with your local data protection authority. You can find your data protection authority at https://edpb.europa.eu/about-edpb/about-edpb/members_en (opens in new tab).

11. CHILDREN’S PRIVACY

We do not intentionally collect any personal information from children under the age of 16. If you believe we have obtained personal information associated with children under the age of 16, please contact us at privacy@Starthub.academy and we will delete it.

12. THIRD-PARTY LINKS

The Services may contain links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our sites and to read the privacy statements of any other site that collects personally identifiable information.

13. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time as we update or expand our Services. If we make material changes, we will post the updated Privacy Policy on this page with a ‘Last Updated’ effective date of the revisions. We encourage you to look for updates and changes to this Privacy Policy by checking this page when you access our Services.

14. CONTACT US

If you have any questions about our privacy or security practices, or if you are a StartHub Participant and would like to request access to or correction of your personal information, you can contact us by email at privacy@Starthub.academy or at:

StartHub Privacy Office

3100 Ray Ferrero Jr. Blvd,

Davie, FL, 33314